Privacy Policy - Paired Assistant
Privacy Policy
Data Controller: Director
Effective Date: 18 June 2026
Jurisdiction: United Kingdom
1. Overview
Paired Assistant (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we store it, and the rights you have under UK data protection law.
This policy applies when you:
- Visit our website
- Contact us via email, forms, or social media
- Work with us as a client, supplier, or collaborator
2. The Data We Collect
We may collect and process the following categories of personal data:
2.1 Information you provide directly
- Name
- Email address
- Phone number
- Business name and address
- Project details, requirements, and notes
- Billing information (if applicable)
2.2 Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and interactions
- Cookie data (analytics, preferences, essential cookies)
2.3 Special category data
We do not intentionally collect special category data. If you voluntarily provide it, we will delete it unless required for a lawful purpose.
3. How We Use Your Data
We process your personal data for the following purposes:
3.1 To deliver services
- Responding to enquiries
- Preparing proposals
- Managing projects
- Providing ongoing support
Lawful basis:
- Contract
- Legitimate interests
3.2 To operate and improve our website
- Analytics
- Troubleshooting
- User experience improvements
Lawful basis:
- Consent (for non‑essential cookies)
- Legitimate interests
3.3 To comply with legal obligations
- Record‑keeping
- Tax and accounting requirements
- Responding to lawful requests
Lawful basis:
- Legal obligation
3.4 Marketing (minimal and respectful)
We may send occasional updates or service information.
Lawful basis:
- Consent (email marketing)
You can unsubscribe at any time.
4. Sharing Your Data
We do not sell your data.
We may share your data with:
- Trusted service providers (e.g., email hosting, CRM, cloud storage)
- Professional advisers (e.g., accountants)
- Legal authorities where required by law
All third‑party processors are vetted and bound by data protection agreements.
5. International Transfers
Some service providers may store data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK Addendum to the EU Standard Contractual Clauses
- Adequacy regulations
6. Data Retention
We retain personal data only for as long as necessary:
- Client project data: 6 years (legal requirement for accounting)
- Enquiry emails: 12 months
- Analytics data: up to 26 months
- Contractual documents: 6 years
A full schedule is included in our Data Retention Policy.
7. Data Security
We implement appropriate technical and organisational measures, including:
- Encrypted devices
- Secure password management
- Multi‑factor authentication
- Access controls
- Regular backups
- Minimal data collection and storage
We also maintain an internal Information Security Policy.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Request correction
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Data portability
- Lodge a complaint with the ICO
To exercise your rights, contact:
enquiries@pairedassistant.com
If you are unhappy with our response, you may contact the ICO:
www.ico.org.uk
9. Cookies
We use essential and optional cookies to operate our website and improve user experience.
For full details, please see our Cookie Policy.
10. Automated Decision‑Making
We do not use automated decision‑making or profiling that has legal or significant effects.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
The “Effective Date” at the top will always show the latest version.
12. Contact Information
Paired Assistant
Email: enquiries@pairedassistant.com
Location: West Sussex, United Kingdom